Privacy Policy

Legal Documents for Xenia Commercial Solutions

Effective Date: November 01, 2025

Xenia Commercial Solutions, LLC ("Company," "we," "our," or "us") respects your privacy and is committed to maintaining the confidentiality, accuracy, and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, interact with our SMS/phone outreach, or use any of our services.

By accessing our website or providing us with your information, you agree to the terms of this Privacy Policy.

1. Visitors to Our Website

Visitors to our website remain anonymous unless they register for a service, complete a form, or otherwise choose to disclose their identity.

Even if you do not submit personal information, we may collect limited non-identifying information including:

• IP address
• Browser type
• Device type
• Pages visited
• Duration of visit
• Cookies and usage data

We may place "cookies" on your device to enhance website performance and user experience. Cookies do not identify you personally unless you voluntarily provide personal information.

2. Information We Collect

We collect nonpublic personal information to understand your needs, deliver services, process transactions, and support our business operations.

Personal Contact Information

• Name
• Phone number
• Email address
• Mailing address

Property Information

• Property location
• Condition
• Ownership details you voluntarily provide
• Additional data necessary for real estate evaluation or acquisition

Engagement & Interaction Data

• Website activity
• Forms submitted
• SMS/phone communication logs
• Communication preferences

Online Applications & Forms

We may collect additional information when you complete surveys, submit forms, or request services.

We do not knowingly collect information from children under 18.

3. How We Use Your Information

Provide Services

• Respond to inquiries
• Evaluate and analyze properties
• Conduct real estate transactions
• Deliver requested services

Communications

• Appointment confirmations
• Transactional messages
• Service updates
• Support requests

Marketing (Only With Consent)

• SMS property updates
• Email newsletters
• Promotional offers
• Remarketing advertisements

Improve Our Services

• Enhance website performance
• Improve marketing effectiveness
• Analyze website engagement
• Optimize user experience

Legal Compliance

• Meet regulatory obligations
• Protect our rights
• Comply with law enforcement requests

4. SMS & Text Messaging Compliance

We maintain strict privacy standards regarding text messaging.

We will NOT:

• Share SMS opt-in information
• Sell text messaging data
• Transfer mobile numbers for marketing purposes

We MAY share SMS information ONLY with:

• Subcontractors supporting operational needs (e.g., SMS delivery partners, customer service platforms)
• Aggregators and providers necessary to deliver text messages

5. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may disclose your information only in these limited cases:

Service Providers

Trusted providers who assist with:

• CRM systems
• Email/SMS delivery services
• Data storage
• Marketing support (on our behalf only)

Business Operations

Companies performing mailing, processing, or administrative services on our behalf.

Legal Requirements

When required to:

• Comply with legal obligations
• Respond to subpoenas or court orders
• Protect our rights or prevent fraud

Business Transfers

If our company is acquired, merged, or undergoes a corporate restructuring.

6. Maintaining Accurate Information

We maintain procedures to keep your information accurate and up to date.

If you believe your information is incorrect, incomplete, or outdated, please contact us:

📞 844-936-4624
📧 [email protected]

7. Your Privacy Rights & Choices

You have the right to:

Opt-Out of Communications

Reply "STOP" to SMS or unsubscribe from emails.

Access Your Information

You may request a copy of the information we hold.

Update or Correct Information

Notify us of any inaccuracies.

Request Deletion

You may request deletion of your data (subject to legal retention requirements).

Withdraw Consent

You may withdraw marketing consent at any time.

To exercise your rights:
📧 [email protected]

8. Data Security

We implement industry-standard security measures including:

• Encryption during transmission
• Secure servers and firewalls
• Access controls
• Regular system audits
• Employee privacy training

While we take every reasonable precaution, no online system is 100% secure. You share information at your own risk.

9. Links to Third-Party Websites

Our website may contain links to third-party websites offering goods, services, or information.

Once you click those links, you leave our site and are no longer governed by this Privacy Policy.

We encourage you to review third-party privacy policies before providing personal information.

10. Third-Party Services & Advertisements

Third parties may offer services or advertisements on our site.

If you provide information directly to a third party, their privacy policy—not ours—will apply.

11. Google Analytics

We use Google Analytics features including:

• Remarketing
• Display Network Impression Reporting
• Demographics & Interest Reporting

These utilize first-party cookies processed by Google Analytics.

We do not share or sell this information.

To opt-out of Google Analytics tracking:
➡️ Google Analytics Opt-Out Browser Add-On

12. Google Ads & Remarketing

We use Google Ads to display remarketing advertisements to users who show interest in our services.

You may opt out via:

• ➡️ Google Ad Settings
• ➡️ Network Advertising Initiative Opt-Out Page

13. Children's Privacy

Our services are not intended for individuals under the age of 18.

If we learn that we have collected information from a minor, we will delete it promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes occur, we will:

• Update the "Effective Date"
• Notify users where legally required
• Continue your use signifies acceptance of any revised terms